FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We have compiled answers to the most common questions our customers ask to help you find the information you need quickly. If you cannot find the answer to your question here, please do not hesitate to reach out to our support team.
Shipping & Delivery
1. Where does rozloc.shop deliver?
Currently, we ship exclusively to addresses within the United States. We do not offer international shipping at this time.
2. How much does shipping cost?
We are thrilled to offer 100% Free Standard Shipping on all orders delivered within the US, with no minimum purchase required.
3. How long does order processing take?
Our warehouse team carefully processes and packs all orders within 1 to 3 business days. Please note that processing occurs Monday through Friday and excludes weekends and public holidays.
4. How long does delivery take?
Once your package is handed over to our shipping carrier, the standard transit time is typically 4 to 7 business days, depending on your location.
5. What is the total estimated delivery time?
From the moment you complete checkout to the moment the package arrives at your door, the total estimated delivery timeframe is 5 to 10 business days.
6. Is there a daily order cut-off time?
Yes. Our daily processing cut-off time is 4:00 PM (GMT-05:00) Eastern Time. Orders placed after this time will begin processing on the following business day.
7. Will I receive tracking information?
Absolutely. As soon as your order is dispatched, we will send you a shipping confirmation email containing your live tracking number. Please allow up to 48 hours for the carrier's system to update the initial tracking data.
8. Can delivery times fluctuate?
Yes, occasional delivery delays may occur due to severe weather events, carrier logistical issues, or exceptionally high-volume holiday periods.
9. What if I entered the wrong shipping address?
Please double-check your shipping details at checkout. If you realize you made an error, contact us immediately before our 4:00 PM ET cut-off. We cannot reroute packages once they have been dispatched.
Returns & Refunds
10. What is your return window?
You have exactly 30 days from the date your order is delivered to request a return.
11. What items are eligible for a return?
To qualify for a return, the item must be completely unused, unworn, and unwashed. It must be securely packed in its original packaging with all original tags, labels, and accessories attached. A valid proof of purchase is also required.
12. Are there any items that cannot be returned?
Yes. We cannot accept returns for items that show signs of wear, damage, or alteration. We also reject returns missing their original packaging/tags, or return requests submitted after the 30-day window has expired.
13. How do I start the return process?
Simply email our team at supp@rozloc.shop with your order number and the reason for the return. Once approved, we will provide you with a prepaid return shipping label and step-by-step instructions.
14. Do you charge return shipping or restocking fees?
No! We provide a free prepaid shipping label for all authorized returns, and we never charge any hidden restocking or handling fees.
15. Do you offer direct exchanges?
At this time, we do not process direct item-for-item exchanges. If you need a different product, size, or color, please return your original eligible item for a refund and place a new order.
16. When will I receive my refund?
Once your returned package reaches our facility and passes inspection, we will process your refund within 7 business days. The funds will automatically be issued to the original payment method used at checkout.
17. What should I do if my item arrives damaged or incorrect?
Please contact us within 30 days of delivery. To ensure a rapid resolution, include clear photographs of the item, the original packaging, and the shipping label. We will swiftly arrange a free replacement or a full refund.
18. Can I cancel my order?
You may cancel your order as long as you do so before 4:00 PM Eastern Time on the same day you placed it. Once an order has moved into the processing or shipping stage, it can no longer be canceled.
Payments & Billing
19. What payment methods do you accept?
We proudly accept the following major credit and debit cards: American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa.
20. Is my payment information secure?
Yes. Your privacy is our priority. All transactions are securely encrypted using industry-standard SSL technology and are strictly PCI-DSS compliant. We do not store, nor do we have access to, your complete credit card details.
21. When am I charged for my order?
Your payment is authorized and processed immediately upon successfully placing your order at checkout.
22. What currency do you use, and are taxes included?
All transactions are processed in U.S. Dollars (USD $). All applicable taxes are already included in the product prices listed on our store.
23. What happens if my payment fails?
If your payment authorization is declined, the order cannot be completed. We recommend verifying your billing details, trying an alternative payment method, or contacting your bank for further assistance.
Contact Us
24. How can I contact customer support?
If you need any further assistance, our dedicated team is always here for you:
Store Name: Rozloc
Address: 3946 W 63rd St, Chicago, IL 60629, United States
Phone: +1 773 306 2351
Email: supp@rozloc.shop
Opening Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Time Zone: (GMT-05:00) Eastern Time (US & Canada)