Shipping policy

At rozloc.shop, we are dedicated to getting your items to you safely and efficiently. This Shipping Policy details our delivery methods, processing timelines, and operational procedures to guarantee a smooth, fully transparent shopping experience from checkout to delivery.

1. Shipping Destinations
Currently, rozloc.shop exclusively fulfills and ships orders to addresses within the United States. We do not support or process international deliveries at this time.

2. Shipping Costs
We believe in straightforward pricing. That is why we proudly provide 100% Free Standard Shipping on all domestic orders across the US. There are absolutely no minimum purchase requirements to unlock this benefit.

3. Order Processing Timelines

  • All orders are carefully processed, inspected, and packed within 1 to 3 business days (Monday through Friday).
  • Please note that our fulfillment center does not process or dispatch orders on weekends or public holidays.
  • You will receive an initial confirmation email upon placing your order, followed by a second dispatch notification once your package is en route.

4. Transit and Total Delivery Times

  • After your package is handed over to our shipping partners, the estimated transit time is 4 to 7 business days.
  • Factoring in our processing window, the Total Estimated Delivery Time from the moment you complete checkout is 5 to 10 business days.
  • Note: Delivery schedules may occasionally fluctuate due to severe weather events, peak holiday seasons, or unexpected carrier delays beyond our control.

5. Daily Order Cut-Off Time

  • Our daily processing cut-off is 4:00 PM (GMT-05:00) Eastern Time.
  • Orders successfully placed before 4:00 PM ET will begin the processing cycle on that exact same business day.
  • Orders placed after this cut-off time will automatically begin processing on the following business day.

6. Package Tracking
Once your order leaves our facility, you will receive a shipping confirmation email containing your live tracking number. You can use this link to monitor your shipment’s progress. Please allow up to 48 hours for the shipping carrier’s online system to update with the initial tracking data.

7. Incorrect Shipping Addresses
As a customer, it is your responsibility to ensure the shipping address entered at checkout is 100% complete and accurate. If you notice a typo or error, you must contact our support team immediately before our daily 4:00 PM cut-off. Once a package is dispatched, it cannot be rerouted. rozloc.shop assumes no financial liability for delayed, misdelivered, or lost shipments resulting from incorrect address details provided by the customer.

8. Missing or Lost Packages
If your tracking link displays a "Delivered" status but the package is nowhere to be found, please thoroughly check your surrounding property, porches, and inquire with your neighbors. If the package remains missing, you must contact our support staff within 3 days of the marked delivery date so we can initiate a formal investigation with the carrier on your behalf.

9. Contact Our Support Team
If you require further clarification or assistance regarding your shipment, our team is always here to help:

Store Name: rozloc.shop 
Address: 3946 W 63rd St, Chicago, IL 60629, United States

Phone: +1 773 306 2351
Email: supp@rozloc.shop 

Opening Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM

Time Zone: (GMT-05:00) Eastern Time (US & Canada)