Refund policy

At rozloc.shop, we highly value your trust and are dedicated to providing a seamless, reliable shopping experience. If your purchase does not perfectly meet your expectations, our Return & Refund Policy detailed below explains exactly how we handle returns in a clear, straightforward manner.

1. Return Timeframe
You have 30 days from the exact date your order is delivered to request a return. Please be aware that return requests submitted after this 30-day window has expired may not be approved.

2. Eligibility for Returns
To qualify for a full refund, your item must satisfy all of the following conditions:

  • The product must be completely unused, unworn, unwashed, and in its original, pristine condition.
  • The item must be returned securely inside its original packaging.
  • All original factory tags, labels, and included accessories must be fully intact and attached.
  • You must provide a valid proof of purchase (such as your digital order confirmation or receipt).
  • Note: Items that fail to meet these specific criteria may be rejected and sent back to the customer.

3. Items Not Eligible for Return
We strictly cannot accept returns under the following circumstances:

  • Items that exhibit signs of wear, damage, washing, or misuse after delivery.
  • Products returned without their original packaging, tags, or included accessories.
  • Return requests made outside of the authorized 30-day window.

4. Return Shipping Methods and Fees
All approved returns must be sent back via mail using the prepaid return shipping label provided by our support team.

  • Complimentary Shipping: Return shipping is 100% free of charge.
  • Zero Hidden Fees: We do not apply any restocking or handling fees.
  • Full Refunds: No additional costs will be deducted from your approved refund amount.

5. Step-by-Step Return Procedure
To initiate a return, please follow these simple steps:

  • Contact Us: Email our customer support team at support@rozloc.shop, providing your original order number and a brief reason for the return.
  • Await Approval: Wait for our team to officially approve your request and supply your return instructions.
  • Pack the Item: Securely pack the item back into its original packaging.
  • Ship: Attach the provided prepaid return label to the package and drop it off with the designated carrier.
  • Note: Returns that are sent without prior authorization or are improperly packaged may be refused at our warehouse.

6. Exchanges
At this time, rozloc.shop does not facilitate direct item-for-item exchanges. If you require a different product, size, or color, please return your original item for a full refund and place a brand-new order on our website once your return is approved.

7. Refund Processing
Once your returned package is received and thoroughly inspected at our facility:

  • Approved refunds will be processed within 7 business days.
  • The funds will be automatically issued back to the original payment method utilized at checkout.
  • We will send you an automated confirmation email the moment your refund has been initiated.
  • If you do not see the refund reflected in your account after 7 business days, please reach out to us at supp@rozloc.shop.

8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is incorrect, please contact us within 30 days of delivery. To help us resolve the issue rapidly, please include clear photographs of:

  • The damaged or incorrect item.
  • The original shipping packaging.
  • The shipping label attached to the package.

Depending on the specific situation, we will swiftly arrange for a free replacement or issue a full refund. If your tracking indicates the order was delivered but you have not received it, we will step in to coordinate with the shipping carrier to verify the delivery details.

9. Order Cancellation Policy
You may cancel your order provided you do so before 4:00 PM (GMT-05:00) Eastern Time on the exact same day the order was placed. Once an order has moved into the processing or shipping phase, it can no longer be canceled, and you will need to follow the standard return process outlined above once the item arrives.

10. Contact Information
If you have any remaining questions regarding our return or refund procedures, our dedicated team is always here to assist you:

Store Name: Rozloc
Address: 3946 W 63rd St, Chicago, IL 60629, United States

Phone: +1 773 306 2351
Email: supp@rozloc.shop 

Opening Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM

Time Zone: (GMT-05:00) Eastern Time (US & Canada)